SUPPORT
Most software packages come with a limited amount of support and updates. Software developed by Custom Software & Services generally has reasonable free phone support for the first six months and additional support at a small charge. Annual Maintenance Agreements which dedicate several hours each month and reasonable unlimited phone support to your needs at a substantially reduced price are also available. Support and training are included in the original cost of the package and prices for additional support are determined at purchase time. If you have good Internet service your support may include Remote Access from our offices using one or more of several methods. PcAnywhere which works over standard phone lines or the Internet has been used for more than 5 years; WindowsXP has many new options; and the Internet provides ways to communicate without long distance phone charges to most any location in the world. We use one or more of these to operate your computer (or access your network) from wherever we happen to be at the time - just like we are sitting in your office. Updates, new developments, support, and training are easier than ever.
Your quotation will include a set amount of
time for development and training. Additional time can be
purchased if needed. The initial time will cover the information
(except some report creation and development features in the
"runtime menu") you need to know from the startup
manual. Improvements may be added later for the cost of the time
it takes to add them and show you how to use them. However, some
new additions or changes affect the way your old program works and
you may have to make some adjustments to use them or pay to have
the new programs do what your old programs did. See "Comments
On Custom Software" and "Considering
Buying Computers and Software?" for more information.